terms and conditions · crawlbrulee

These terms are a binding agreement between SC YLEMBYTES SRL, a company registered in Romania (trade register no. J12/4422/2018, VAT RO39940193, Cluj-Napoca, Romania, contact@crawlbrulee.com — "we", "us"), operating the crawlbrulee service, and the business customer using it ("you").

They incorporate by reference our acceptable use policy and our data processing agreement, and refer to our privacy policy. The sections grouped under credit rules in our credits and pricing documentation also form part of these terms; section 4 governs how changes to those rules take effect. The public pricing page and all other api documentation are informational and do not form part of these terms. If these terms and the data processing agreement conflict on a data-protection matter, the data processing agreement prevails.

1. business use only

crawlbrulee is offered exclusively to businesses and professionals acting in the course of their trade, business, craft, or profession. It is not designed, marketed, or offered to consumers. By creating an account you confirm that you are acting for business purposes and, where you act for a legal entity, that you are authorized to bind it. You must be at least 18 years old.

2. the service

crawlbrulee is a web data extraction api: you submit a url and options, and we fetch, render, and return the content in the formats you request, synchronously or asynchronously, with optional webhook delivery, link discovery ("map"), and screenshots. Client tools (sdks, cli, mcp server) are provided to access the same api.

We continuously develop the service. We may change, add, or retire features; for changes that materially reduce stable functionality included in a paid subscription, we give you at least 14 days' notice. You may terminate before the change takes effect, and section 5 governs any refund for the unused part of a prepaid period. No advance notice is required for improvements, non-material changes, free-tier changes, or changes that must take effect immediately for security, legal, or urgent upstream-provider reasons; where reasonably practicable, we notify you promptly of an immediate change. If an immediate change is materially adverse, we notify you by email without undue delay and the post-notice termination and refund route in section 5 applies.

To protect the security, stability, and fair availability of the service, we may apply reasonable request-rate, concurrency, payload-size, timeout, and similar technical limits, including temporary limits for unusual traffic. Material plan-specific limits are the ones presented for purchase or stated in the incorporated credit rules. Customer-specific fair-use measures for sustained, disproportionately resource-intensive usage are governed by section 4, with their own notice and exit route. We will not use this paragraph to materially reduce stable functionality included in a paid subscription without applying the change process above.

Features labeled beta, preview, or experimental are provided for evaluation and may change or disappear without notice. Their availability is not guaranteed, and they are excluded from the functionality-notice and support commitments in these terms; the billing rules in section 4 and the data processing agreement apply to them in full.

3. accounts and api tokens

You are responsible for your account, for keeping credentials and api tokens confidential, and for all activity performed through your account and tokens — including activity by your applications, team members, contractors, end users, and automated systems, and including ai agents acting with your credentials. Notify us without undue delay at support@crawlbrulee.com if you suspect unauthorized use.

In these terms, your "organization" is the dashboard workspace representing a single legal entity, and your "account owners" are the users who administer it. Do not register accounts by automated means. Limits on free accounts are set out in section 7 and the acceptable use policy.

4. plans, credits, and billing

The plan and included credits presented for your purchase, together with the price and billing interval shown in the applicable checkout of our merchant of record or in the transaction confirmation, govern your subscription. Your dashboard shows your current plan and available credits. Api usage consumes credits under the credit rules.

Our service usage records determine the credits consumed by a request, subject to correction of manifest errors. A successful response normally includes response_meta.usage as a customer-facing indicator of the charge; it does not replace those service usage records.

Purchases are processed by Creem (Armitage Labs OÜ, Estonia), our merchant of record: your purchase contract for payments is with Creem under Creem's buyer terms and is subject to those terms.

Changes to prices and to credit consumption. A price increase for an existing subscription applies from the first renewal occurring at least 14 days after we notify you; prices for new purchases may change when published. A change to the credit rules that materially increases the credits consumed by the same request takes effect at least 14 days after notice. You may terminate before such a credit-rule change takes effect, and section 5 governs any refund for the unused part of a prepaid period. Changes that leave consumption the same or reduce it, and new options you choose to enable, may take effect when published.

Fair use across operation types. Our plans and the credit rules price requests on the assumption of a reasonable mix of operation types. No plan is priced for sustained usage concentrated almost entirely in the operations that consume the most service resources per credit — for example, full-page screenshot rendering. If your sustained usage is concentrated in such operations to a degree that materially departs from the mix your plan is priced for, we may, on at least 14 days' notice by email to your account owners identifying the usage pattern concerned, do either or both of the following:

apply reasonable limits to the affected operation types under your plan; or
require, as a condition of continuing your subscription beyond its current service period, that it move to a custom plan adapted to your usage pattern, at terms we offer with the notice.

An occasional burst or a short-term project is not a sustained pattern. A measure under this paragraph is specific to your subscription: it is not a change to the credit rules, and it never applies retroactively to credits already consumed. If you do not accept a measure, you may terminate with immediate effect by written notice to contact@crawlbrulee.com before it takes effect; if we cannot agree on a custom plan or workable limits, we may terminate the affected subscription on at least a further 14 days' written notice. In either case, we refund the time-based portion of prepaid fees corresponding to the unused remainder of the service period, calculated from when the termination takes effect; credits already consumed are not refunded. This paragraph is not a suspension ground; section 18 governs suspension.

Failed requests are not billed. A request that the api returns or classifies as failed — an error response instead of a result — does not consume credits, regardless of the processing performed before the failure. A request returned as a result consumes credits under the credit rules, even if the result is incomplete or does not meet your intended purpose because of the state or behavior of the target. A result served entirely from cache does not consume credits, except for additional computation described in section 6 and the credit rules.

Defect reports and credit adjustments. If you believe a request returned a materially defective result because of a fault in our service, report it to support@crawlbrulee.com within 30 days of the request. We verify and respond without undue delay. If we determine the fault was ours, we re-credit the affected request or issue a proportionate partial credit adjustment; this is your sole and exclusive remedy for defective results. Adjustments are not available for problems caused by the state or behavior of the target website, or because a result does not meet your particular intended purpose.

5. cancellation and refunds

You can cancel your subscription at any time from the dashboard. Cancellation takes effect at the end of the current billing period; you keep your plan's credits and access until then. Amounts already paid are non-refundable, except:

where a refund is required by applicable law;
a full refund of your first subscription payment, if you request it within 30 days of the initial purchase. This goodwill refund is available once per legal entity and its associated organizations and accounts. Granting it cancels the subscription and ends the related paid-plan access and unused credits. It is not available for fraud, abuse, or a breach of the acceptable use policy;
the time-based portion of prepaid fees corresponding to the unused remainder of the service period if you terminate under this bullet. You may terminate with immediate effect by written notice to contact@crawlbrulee.com before a scheduled materially adverse change under sections 2, 4, 12, or 19 that would take effect during that service period, or within 14 days after we notify you of an immediately effective materially adverse change under those sections. The unused remainder is calculated from when your termination takes effect; or
the time-based portion of prepaid fees corresponding to the unused remainder of the affected service period if you terminate after an unresolved subprocessor objection under section 6 of the data processing agreement; or
the time-based portion of prepaid fees corresponding to the unused remainder of the service period if you terminate because we materially failed to provide the service (for example, substantially continuous unavailability over several days) and did not cure the failure within 30 days of your written notice. This does not refund credits already consumed.

Refunds, where due, are executed through our merchant of record. Its buyer terms (section 4) and applicable law may provide additional rights that these terms do not limit.

6. caching

To make repeated requests fast and cheap, we may serve results from a cache. Cache records and stored results are deleted no later than 90 days after creation, and may be deleted earlier. That maximum covers every copy we hold, including backup and content-delivery copies. Each successful response normally includes usage metadata indicating whether the result came from cache. Our service usage records remain authoritative, subject to correction of manifest errors.

A result served entirely from cache consumes no credits. Where a cached request still requires us to compute part of the result — for example, producing a screenshot-slice variant we have not generated before — that computation is charged under the credit rules even though the underlying page came from cache. Cache controls, where supported, are described in the api documentation; you are responsible for choosing settings appropriate to how fresh you need a result to be. The shared cache is intended for publicly accessible, non-personalized content. Setting the documented max_age value to 0 makes your request bypass existing cached results, but it does not prevent the newly fetched result from being stored or later served from the shared cache. If you access a target using customer-specific authorization or otherwise retrieve non-public or personalized content, you must be authorized to permit that shared-cache use; otherwise, do not submit the request.

7. free tier

The free tier exists so you can evaluate and build against the service. It is granted at our discretion; we may change its limits, features, or availability, and we may suspend or close free accounts used contrary to the acceptable use policy or created in bulk. One free-tier organization per legal entity.

8. your targets, your data, your responsibility

You choose the urls the service accesses. You must use the service only on sources that are publicly accessible or that you are otherwise authorized to access, and only in compliance with applicable law. In particular, you are solely responsible for ensuring that your extraction and your use of the results comply with:

the laws applicable to you and to the target (including computer-access, unfair-competition, and contract law);
the terms applicable to the target site, to the extent they bind you;
third-party rights in the target content, including copyright and database rights;
data protection law, where target pages contain personal data. For personal data in scraped content, you are the controller (or, where you act for your own customers, their processor) and we act as your processor (or subprocessor) under the data processing agreement; each api request is your documented instruction to us.

Sanctions. You warrant that you are not subject to economic sanctions or trade embargoes administered by the European Union, the United Nations, the United States, or any other competent authority, and that you are not acting on behalf of or for the benefit of a person who is. You will not use the service, and will not direct traffic through proxy exit locations, in breach of applicable sanctions or embargo law.

Export controls. You warrant that your use of the service, your targets, and your use of the results comply with applicable export-control and dual-use law (including EU Regulation 2021/821 and, where it applies to you or your targets, United States export-control law). You will not use the service to acquire, transmit, or transfer controlled technical data or other controlled content in breach of that law.

We provide infrastructure. We have no obligation to review your targets, to assess the lawfulness of your scraping, or to monitor your use of the service, and we do not provide legal advice. That we do not object to a target is never approval of it or a legal assessment of it.

We may, however, review your target urls, request metadata, and usage patterns at any time to operate, secure, and protect the service. Where we have reasonable grounds to believe that specific requests materially breach these terms or the acceptable use policy — including on the basis of that review, an abuse report, or a requirement of law, a competent authority, or an upstream partner — we may also inspect the content of those requests, to the extent necessary to investigate. Section 18 governs suspension.

9. results and intellectual property

"Customer content" means information you submit to the service or direct it to fetch or process, together with content-bearing outputs the service produces on your behalf, regardless of format.

As between you and us, you retain your rights in customer content, to the extent those rights can be owned under applicable law and subject to any third-party rights in the underlying content. We claim no ownership of customer content. We process it to provide, operate, secure, and support the service (including caching), and as otherwise described in these terms, the privacy policy, and the data processing agreement. We do not use customer content as such for advertising or model training, or reproduce or distribute it as our own product. We can process it to create and use service data only within the boundary stated in section 10.

The service itself — software, api, infrastructure, client tools, documentation, and branding — remains ours or our licensors'. We grant you a limited, non-exclusive, non-transferable license — revocable only as set out in section 18 — to access the service through its documented interfaces for your business purposes. You must not reverse engineer the service except where the law permits it notwithstanding this clause, resell or white-label the service as a standalone scraping, rendering, or browser-automation api or platform substantially similar to it, or use it to build a competing service. You may build the service's functionality and results into your own products, provided your product's primary value is not the resale of generic scraping, rendering, or proxy capacity. Open-source client tools are licensed under their own published licenses.

If you send us feedback, we may use it without restriction or obligation.

10. service data

"Service data" means technical, operational, usage, statistical, and analytical data generated through providing or using the service. It can include information derived from customer content only where that information does not contain or reproduce customer content, cannot reasonably be used to reconstruct it, and does not identify you, a person, or a specific target. Transforming customer content or returning it in a different format does not by itself make it service data.

Service data includes request volumes, performance measurements, cache and proxy statistics, and similar telemetry. It can remain associated with your account where needed to provide the service, meter and bill usage, keep the service secure, prevent abuse, or support you. Service data belongs to us, and we may use it for any lawful purpose, including capacity planning, analysis, improving the service, and publishing aggregate statistics that do not identify you, a person, or your targets.

The specific target urls of your requests remain customer content. Aggregated or de-identified information derived from them can be service data only if it meets the safeguards above. Our systems separately process specific target urls in short-lived technical logs to operate, secure, and troubleshoot the service and to create qualifying service data, as described in the privacy policy and the data processing agreement. We claim no ownership of those raw request-level records under this section.

11. ai features

We do not send scraped content, results, or your account data to any third-party provider for ai/llm processing or model training. If we ever introduce a feature that uses an ai provider, we will disclose that provider as a subprocessor before the feature can touch your data, and your content will not be used to train models — ours or anyone else's — without your explicit agreement.

12. acceptable use and restricted targets

Your use of the service is subject to the acceptable use policy, including its list of restricted target categories. That list is crawlbrulee's own network-wide policy: it protects the service, customers, and target websites and helps us maintain compatibility with restrictions that can apply across our upstream network.

We may update the list because of law, security or abuse-prevention needs, operational risk, or upstream restrictions. A change that must take effect immediately for one of those reasons may do so notwithstanding the advance notice rule in section 19. If such a change materially reduces functionality you pay for, we notify you by email without undue delay and the post-notice termination and refund route in section 5 applies. The current list is always the one published in the acceptable use policy.

13. confidentiality

Each party will protect the other's non-public information received in connection with the service with reasonable care, use it only to perform under these terms, and not disclose it to third parties except to advisors and providers bound by equivalent obligations, or where disclosure is required by law. This obligation survives for 3 years after termination of these terms; for source code and trade secrets it survives without limit.

14. privacy

Our processing of your account and usage data is described in the privacy policy. Processing of personal data contained in scraped content is governed by the data processing agreement.

15. warranties and service levels

The service is provided "as is" and "as available". To the maximum extent permitted by Romanian law, we disclaim all warranties and guarantees implied by law, including any statutory warranty against defects.

We may perform scheduled or emergency maintenance, during which the service may be partly or wholly unavailable. Where reasonably practicable, we schedule planned maintenance in low-traffic windows and announce it in advance. Scheduled maintenance announced in advance and performed as announced is not a material failure to provide the service under section 5.

In particular, we do not warrant that any given target website can be accessed or extracted: websites change, block, and rate-limit automated access, and extraction success depends on factors outside our control. Failed requests are not billed (section 4), and that is your sole and exclusive remedy for them.

Unless we agree otherwise with you in writing, the service is provided without a service level agreement and without guaranteed support response times.

16. indemnification

You will defend, indemnify, and hold us (and our directors, employees, and agents) harmless from third-party claims, damages, and reasonable costs (including legal fees) to the extent they arise from:

your breach of these terms or the acceptable use policy;
your access to a target you were not authorized to access, or your use of the service in a way that is unlawful; or
your use of the results in breach of applicable law or of a third party's rights.

This indemnity does not apply to the extent a claim arises from our own breach of these terms, our negligence, or our infringement of a third party's rights. If both your conduct and ours contributed to a claim, the indemnity applies only to the portion attributable to the matters listed above.

We will notify you without undue delay of any claim for which we seek indemnification and allow you to control its defense with counsel of your choice; we will cooperate with the defense at your cost. You may not settle a claim in a way that imposes any obligation or admission on us, or that does not fully release us, without our prior written consent, which we will not unreasonably withhold. We may participate in the defense with our own counsel at our cost.

17. liability

Neither party is liable for indirect or consequential damages, loss of profit, or loss of business, to the extent such liability can be limited under applicable law. Neither party is liable for loss of data value arising from interruption of scraping.

The exclusions in this section do not apply to your indemnification obligations under section 16, to your breach of the acceptable use policy or unlawful use of the service, or to amounts you owe for the service.

Our total aggregate liability arising out of or in connection with the service is limited to the fees paid for the service (whether to us directly or through our merchant of record) in the 6 months preceding the event giving rise to the claim, and in no event to more than EUR 2,500. If no fees were paid, or if a fee-based limit cannot lawfully apply, our total aggregate liability is limited to EUR 500.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under Romanian law, including liability for intent (dol) or gross negligence (culpă gravă), or for death or personal injury caused by negligence.

18. suspension and termination

We may suspend or restrict your access, in serious cases without prior notice, where reasonably necessary because:

we have reasonable grounds to believe that you are materially breaching, or are about to materially breach, these terms or the acceptable use policy;
your usage threatens the security, integrity, or availability of the service or of third parties;
an upstream infrastructure partner requires us to stop specific traffic;
we are required to by law or by a competent authority;
amounts due for the service (including through our merchant of record) are more than 5 days overdue, or a renewal payment has failed and remains unpaid 5 days after notice.

Where the case allows, we give notice before or when suspending. A suspension based on reasonable grounds is investigated promptly and lifted without undue delay if the breach is not confirmed. We lift suspensions without undue delay once the cause is resolved, including when our merchant of record recovers an overdue payment. We terminate for non-payment only when our merchant of record cancels the subscription following its payment-recovery process, or when we arrange for the subscription to be cancelled at the same time. Either party may terminate for material breach not cured within 30 days of written notice. You may stop using the service and close your account at any time (section 5 governs what happens to paid periods). We may terminate these terms, or discontinue the service in whole, for convenience on at least 60 days' notice by email to your account owners; your access and credits remain available until the notice period ends, and we refund the time-based portion of prepaid fees corresponding to any unused remainder of a prepaid period after that date. Upon termination, sections that by their nature survive — including sections 4 and 5 as to accrued amounts, and sections 9, 10, 13, 16, 17, 20, and 21 — continue to apply.

19. changes to these terms

We may update these terms. For a materially adverse change we give you at least 14 days' notice by email before the new version takes effect. If you do not accept it, you may terminate with immediate effect by written notice to contact@crawlbrulee.com before the change takes effect; section 5 governs any refund for the unused part of a prepaid period.

Non-material changes, clarifications, and changes that do not adversely affect you may take effect when published. A change required immediately for security, law, abuse prevention, or an urgent upstream-provider requirement may take effect immediately. If it is materially adverse, we notify you by email without undue delay and you may terminate by written notice within 14 days after our notice; section 5 governs the unused-period refund. Except where applicable law requires your express acceptance, continued use after the effective date constitutes acceptance. A change for which applicable law requires express acceptance does not bind you until you expressly accept it. Each version carries its effective date; previous versions are archived and available on request.

20. governing law and disputes

These terms are governed by Romanian law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). Before going to court, the parties will attempt to resolve any dispute amicably within 30 days of written notice of it; neither party will start court proceedings before that period ends, except to seek urgent interim relief. Disputes that cannot be resolved amicably are subject to the exclusive jurisdiction of the competent courts of Cluj-Napoca, Romania.

21. general

Assignment. You may not assign these terms without our written consent; we may assign them within a corporate reorganization or to a successor of the business.
Severability. If a provision is held invalid, the rest remains in force, and the invalid provision is replaced by a valid one closest to its intent.
No waiver. A party's failure or delay in exercising a right under these terms is not a waiver of it. A waiver is effective only if given expressly in writing, and only for the instance it names. That we do not review, object to, or act against a particular use of the service is neither acceptance of it nor permission for it.
Entire agreement. These terms, the documents they incorporate, and any written order concluded with us are the entire agreement and supersede prior discussions. Terms on purchase orders or vendor forms you send us do not apply.
Precedence. A written order — a document expressly designated as an order and agreed by both parties — prevails over every other document. On data-protection matters the data processing agreement prevails over these terms; on all other matters these terms prevail. These terms prevail over the acceptable use policy.
Material. A breach or change is material if it substantially deprives the other party of what it could reasonably expect under these terms.
Notices. Legal notices to us go by email to contact@crawlbrulee.com; notices to you go by email to your account owners' registered addresses. An email notice is deemed received on the third business day after sending, unless the sender receives an automated or other delivery-failure notice. A period stated as advance notice runs from the date of sending. Periods of days in these terms are calendar days unless stated otherwise.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control — for example natural disasters, war, terrorism, civil unrest, acts of public authorities, power or telecommunications failures, large-scale denial-of-service attacks, or the failure or unavailability of third-party infrastructure, hosting, network, or proxy providers, where the affected party could not reasonably prevent or work around the event — provided it resumes performance as soon as reasonably possible. This does not excuse payment obligations.
References. Notwithstanding section 13, we may name your organization (name and logo) as a customer of the service in our marketing. Tell us at contact@crawlbrulee.com and we will stop.
Language. These terms are concluded in English.